Tenant Support
We hope you gain the support you need here as our valued tenant. You can also find additional info. at our FAQ’s from Tenants page!
How do I place a work order?
Washington State Law requires work orders to be submitted in writing by the tenant for any time frames to be enforceable to exercise your tenant rights by law. This is why we request all work orders or maintenance or concerns are submitted in writing. This is a benefit we provide! If tenants need a repair or if they want to find out if something is working properly, email a detailed message that explains the situation, how it happened, and what tenants are doing to handle the issue (example: the faucet in the kitchen is leaking; it started today while we were doing dishes; we are not using the leaky faucet now). The more detailed the message, the better we will be able to assess accurately what vendor to send to assist. Please use this email to workorders@pettitpropertymanagement.com
In addition, IF THE ISSUE IS AN EMERGENCY, please call our Pettit Cell Phone at 360-789-2760. This will connect tenants with our on-call agent so that they can address the issue as soon as they are able. If the call is not answered immediately, the agent may be with a client or at a scheduled meeting or event, so please leave a message to receive a return call. Feel free to also text this line. Ensure you have received a text reply back indicating that someone has received your text. Emergency messages will be returned within the appropriate legal time-frame. Please don’t hesitate to call 911 if there is any danger to any tenant in the home.
- For e-mailed work orders, we will let tenants know we have received their work order within 24 hrs business hours. Pettit’s policy is to respond within 24 hours for emergencies, and within up to 72 hours for non-emergencies. If tenants need to contact us on the weekend, please call our Pettit Cell Phone and leave a detailed message; if it is a non emergency, a return call may take up to 24 hours. Typically the response is sooner. We do prioritize work orders in order of importance and based on volume.
- Because we are managing the home tenants are renting, we still need to notify and discuss any repairs with the owner of the home before they are approved. Because of this, if there is not an urgent repair or emergency causing damage to belongings or the home, we do need the time to communicate and receive permission to repair the home. Patience & understanding that most repairs will need approval is appreciated.
- We will get a vendor out to the property as soon as the work needed is approved by the owner and at the vendor’s earliest available time. We will be calling to notify tenants 24 hours prior to when the vendor is scheduled, except in the case of an emergency. If it is an emergency, we may need to access the home sooner. Or in a case where a vendor is able to come sooner then 24 hours, we will give tenants the option of allowing the vendor in earlier then the 24 hour notice. If this is the case, tenants do have the right to indicate they would like a full 24 hour notice based on their preference.
- We understand that things happen and we never immediately assume that damage is a tenants fault. We do rely on the professional vendor assessment and advisement to determine if something is a tenant charge. Please understand that in a case when a vendor is sent out to the property and the damage is determined to be due to lack of proper use, negligence or tenant damage, it will be deemed a tenant charge. The charge will then be billed to the tenant. Unfortunately, this does also include damage done to the property by people that a tenant has invited into the property.
- We are always willing to work with tenants on payment plans that may need to be put in place in order to take care of the damage. We understand tenants sometimes do not plan for these repairs to be needed, or for the cost associated with them. If they ever need to set up a payment plan, please email customerservice@pettitpropertymanagement.com, and we will work with them to find a solution.
- If the tenant is ever unavailable to be present for the work that is needed, we are happily willing to unlock the home for the vendor, and make sure the home is secure when they leave. We know that waiting for a repairman can get in the way of other plans a tenant has made. This is a benefit our company offers to tenants! If a tenant has indicated that they will accommodate letting in the vendor, please let us know if any changes have been made to their schedule that no longer allow them to be present for the work so that we can ensure we can send someone to provide access to the vendor. If we are not notified in advance and a vendor is not granted access, we will need to charge a missed trip charge.
Once again, communication is key – let us know how we can help you! Even if the issue seems small, we care about every concern and need. We appreciate feed back and tenants keeping us up to date on the condition of the home.
How do I pay rent or make a payment on my account?
You can now pay online by accessing the tenant portal! (fees may apply)
ONLINE PAYMENT OPTIONS:
- Set up automatic payment from your bank account or debit card (remember to stop payments after notice)
- One-time payments through your bank account, debit card, or credit card
OTHER PAYMENT OPTIONS:
- In office turn in check, cashier’s check, money order, or cash (no change provided)
- Mail check, cashier’s check, or money order to:
Pettit Property Management
4315 6th AVE SE Suite B
Lacey, WA 98503
How to contact us:
There are multiple ways to contact us if tenants have any questions or concerns. All tenants are a priority to us! We desire to give the best service that we can provide – if that this is not being achieved, please bring this to our attention. Tenant input is what allows us to offer the best customer service that we can! Our goal is make tenancy a pleasant one. Please let us know how we can help. Our office is open Monday-Friday 9am-5pm. To ensure that we are able to take care of each need by order of importance, we offer many forms of customer service via our customer service staff and office manager. If it is necessary to meet with a property manager, please schedule an appointment. Walk-ins are difficult to facilitate since our property managers/leasing agents are frequently in the field. If tenants prefer to e-mail or call us, our contact information is listed below.
Return Call and Email Policy: Pettit’s policy is to respond within 24 hours for emergencies, and within up to 72 hours for non-emergencies.
For evening/weekend emergency assistance, or for after-hour rental/real estate inquiries, call our Pettit Cell Phone: 360-789-2760
Work Orders:
For work orders, please submit a detailed email that includes what exactly happened and how it happened to workorders@pettitpropertymanagement.com For other questions, please see the above information!
Accounting:
If have any questions about your account and charges that are listed please contact the accounting department by emailing customerservice@pettitpropertymanagement.com.
Inspections & Drive-bys:
If you have questions about the results of your drive-by or inspection please contact our compliance department at customerservice@pettitpropertymanagment.com.
Notice of Vacating:
Please fill out the below form and drop off to the office.
Office Hours: Monday-Friday, 9am-5pm
Office Phone: 360-459-1234
Pettit Cell Phone: 360-789-2760
Fax: 360-923-5501
Address:
4315 6th Ave SE Suite B
Lacey, WA 98503